**The Job**:
As an Associate Manager in our Cloud Reliability Team, you will be part of a dedicated group responsible for hosting top-tier ERP systems. Operating 24/7, our team ensures the seamless functioning of critical business processes. Your role will focus on quality improvement, process redesign, enhancing communication, and promoting performance improvements.
**What you will be doing**:
- Leading Quality Improvement Initiatives: Implement best practices to enhance service quality and ensure all processes meet the highest standards.
- Redesigning Processes: Identify inefficiencies and implement improvements to increase operational effectiveness.
- Enhancing Communication: Improve communication channels between teams and individuals to ensure seamless operations and collaboration.
- Fostering Collaboration: Work collaboratively to address challenges and conflicts, fostering a positive and productive work environment.
- Addressing Execution Challenges: Resolve execution challenges promptly and effectively to maintain smooth operations.
- Promoting Performance Improvements: Implement strategies to improve team performance and service delivery.
- Initiating Fact-Based Actions: Make data-driven decisions based on thorough, fact-checked analysis.
**What you likely bring**:
- Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: E xperience in managing others within a n IT operations team, or complex technical projects.
- Technical Knowledge: Strong understanding of hybrid cloud platforms and public cloud providers (Azure preferred; AWS, Google Cloud Platform also acceptable).
- Problem-Solving Skills: Excellent problem-solving abilities and critical thinking skills.
- Operational Readiness:



Ability to work effectively in a follow-the-sun operational model using ticketing systems (ServiceNow preferred).
- Leadership Abilities: Strong leadership and team management skills.
**What could set you apart**:
- Innovative Thinking: Ability to think outside the box and propose creative solutions to complex problems.
- Leadership Skills: A bility to lead and inspire a team, fostering a collaborative and high-performing environment.
- Technical Expertise: Deep understanding of hybrid cloud platforms and public cloud providers.
- Communication Excellence: Exceptional communication skills, both written and verbal, to effectively convey ideas and collaborate with team members.
- Proactive Approach: A proactive mindset to anticipate challenges and address them before they escalate.
- Preferred Certifications: AZ-900 Azure Fundamentals, AZ-104 Azure Administrator.
- Other Certifications: AWS Cloud Practitioner, AWS Certified SysOps Administrator - Associate, Google Cloud Digital Leader, Google Associate Cloud Engineer, Kubernetes and Cloud Native Associate (KCNA), Certified Kubernetes Administrator (CKA).
LI-MG1 #LI-HYBRID
**About Epicor**
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology.



From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
**We’re**Proactive, Proud, Partners**.**
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
**Competitive Pay & Benefits**
- **Health and Wellness**:Comprehensive health and wellness benefits designed to support your overall well-being.
- **Internal Mobility**:Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- **Career Development**:Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- **Education Support**:Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- **Inclusive Workplace**:Collaborate with a diverse team in an inclusive, general workplace that fosters innovation and celebrates partnership.
- **Work-Life Balance**:Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- **Global Mobility**:Comprehensive support for international relocations and permanent residency processes.
**Equal Opportunities and Accommodations Statement**
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and

📌 Azure Cloud Support Supervisor (Monterrey)
🏢 Epicor
📍 Monterrey