**What is the job about?**
**Your main responsibilities**:
- Answer customer chats from Grundfos website and Grundfos Product Center.
- Answer transferred calls from Grundfos local sites.
- Guide customers to the required information (literature, where-to-buy, service parts, spec sheets, warranty information, pricing, etc.) and/or routing them to Grundfos’ partners.
- Create self-help templates for customers to be loaded into chatbot.
- Work closely with Sales Engineers and Customer Sales & Support Center to serve the customers.
**Your background**
We imagine that you have:
- An associate or bachelor’s degree is highly preferred.
- Minimum 3 years of customer service experience.
- Minimum 3 years of technical background.
- Fluent in English language both spoken and written.
**What’s in it for you?**
What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values,



and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale general projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.
In addition, your day-to-day benefits include:
- Home office possibility and equipment; up to 3 days’ paid leave for volunteering.
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
- Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
**Do you want to learn more?**
If this job sounds appealing, please send your resume by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.
**We look forward to hearing from you.

📌 Cssc Front Line Representative (Ciudad Apodaca)
🏢 Grundfos Holding A/S
📍 Ciudad Apodaca