**Technical Support Engineer**
**(PLEASE SUBMIT RESUME IN ENGLISH)**
**Location**:Hybrid or Home-based in Mexico
**Position Summary**
Bentley Systems is seeking a talented individual to become a valued member of our Global Technical Support team to support OpenUtilities Substation, a comprehensive intelligent substation design tool aimed at making substation design faster, easier, and more efficient.
**Responsibilities**:
- Serve as the primary support liaison between the Customer and Bentley Systems in a 24 x 5 environment.
- Provide On-site assistance with complex technical solutions requiring changes to core functionality, code, and systems operation.
- Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
- Troubleshoot the user's support request using the available tools and resources while following the appropriate processes and procedures.
- Advise and train users regarding the product’s proper use and address specific user issues.
- Act as liaison between user and development support.
- Provide proper diagnosis and resolution to the user.
- Keep accurate notes and details on user support requests.
- Communicate with staff members regarding current/ongoing issues.
- Document software problem defects for review and corrective action.
- Meet with internal Bentley teams to provide the users’ perspective on our products and services.
- Creates tests, tools, and diagnostic procedures for use by product support personnel.




- May quality check technical product documentation.
- Should participate & contribute to writing blogs, KBs, and Tech articles on the company’s portal.
- Should create content (e.g. Wikis, Videos, technical tutorials, etc.) for the product features and operations.
- Provide training and demos to users on product upgrades and adoption
- Able to work different shift hours for Integral users (different time zones).
**Required Knowledge, Skills, or Abilities**
- Bachelor’s degree in electrical & electronics discipline.
- 1-5 years of experience in technical support with user interaction and troubleshooting fundamentals demonstrated.
- Experience in working with Schematic, Panel layout drawings, SLD, and Substation Design would be an added benefit.
- Knowledge of MicroStation, ProjectWise, ETAP, and SQL Database along with Basic Query is an asset.
- Possess excellent written and verbal communication skills.
- Good analytical skills.
- English Language Proficiency.
- Good communication/writing skills in any global language would have added benefits.
- A motivated self-starter with the ability to work independently.
LI-RB1
Remote
**About Bentley Systems**:
**Equal Opportunity Employer**:
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

📌 Technical Support Engineer (Ciudad de México)
🏢 Bentley Systems
📍 Ciudad de México