Descripción y detalle de las actividades
**A Career at HARMAN**
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA.
**About the Role**
The **Customer Service Representative** is a single point of contact for HARMAN Professional internal and external customers. Responsibilities include extensive customer contact, problem-solving and analyzing customer information, reviewing business procedures, and making recommendations, warranty claims, customer payments, service requests, and parts order entry.
**What You Will Do**
- Maintain daily communications with customers as directed, to ensure successful case resolution and proper follow-up leading to customer satisfaction.
- Pro-Actively communicate with customers regarding the status of their orders and repairs
- Organize and Prioritize requests
- Effectively communicate return and repair procedures to customers
- Effectively and accurately provide product warranty information across multiple HARMAN brands to internal and external customers
- Direct requests and unresolved issues to the designated resource
- Keep an accurate record of all customer communication: inquiries, comments, and complaints
- Follow up on customer interactions
- Identify spare parts for HARMAN Pro Products
- Ensure customer satisfaction through the processing of service and parts orders, responding to and generating correspondence,



and the coordination of all aspects of customer activities
- Process credit card payments, generate invoices, and payment receipts
- Build knowledge base articles to enrich our training material
- Represent HARMAN brands with professionalism and integrity
- Provide pricing and delivery information
- Organize workflow to meet customer timeframes
Experiência y requisitos
**What You Need**
- ** Excellent verbal and written communication skills (English and Spanish)**:
- ** High School Diploma or equivalent**:
- Knowledge of customer service principles and practices
- ** Minimum of 5+ years’ experience in customer service**:
- Proficient in all Microsoft Office Suite products
**What Makes You Eligible**
- Willingness to work in an office in Tijuana, Mexico
- Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Incentivos
- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro
- Seguro de gastos médicos
- Caja de ahorro
- Descuentos de productos
- Servicios medicos en planta
- Comedor
- Prestaciones sobre ley
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Mixto
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
- Lunes a viernes
**Estudios** Preparatoria
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 Customer Service Representative (Tijuana)
🏢 Harman De México, De C.V.
📍 Tijuana