**Key Responsibilities**:
- Provide constructive feedback and coaching to customer service agents to enhance performance and adherence to company policies.
- Identify trends, areas for improvement, and opportunities for training or process improvement.
- Collaborate with the Quality Assurance and Training teams to design and implement corrective actions.
- Prepare detailed reports and dashboards on agent performance and provide regular updates to management.
- Maintain up-to-date knowledge of products, services, and industry best practices to assess performance accurately.
**Requirements**:
- Previous experience in quality monitoring, customer service, or a similar role.
- Excellent communication skills in English, both written and verbal.




- Strong attention to detail and the ability to analyze performance data.
- Ability to provide constructive feedback and handle sensitive situations professionally.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and CRM systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Availability to work versátil hours, including evenings or weekends if needed.
Tipo de puesto: Tiempo completo
Sueldo: A partir de $12,000.00 al mes
Tipo de jornada:
- Incluye fines de semana
- Turno de 8 horas
Lugar de trabajo: Empleo presencial

📌 Quality Monitoring Agent - Call Center (Hermosillo)
🏢 Allegro Response
📍 Hermosillo