**The Job in a Nutshell**:
**A Sneak Peek into Your Role**:
- Working with other departments to solve customer queries requires confirming data from different sources to determine what would be the accurate outcome.
- You’ll work remotely in shifts, with two weekends off per month. Your schedule will include a mix of 8, 9, and 10-hour shifts, covering both afternoon and night shifts. Weekly working hours will be adjusted based on the shift pattern for the week.
**You’re good at**:
- You are excellent in Spanish and English, both written and spoken.
- You are service-minded and have a positive attitude. We like to laugh and have fun, so be ready for it!
- Comfortable behind the keyboard, checking different points of data for accuracy.
- Interested in making your ideas count and your voice being heard.
- Prior work experience is not essential but preferred. You will see the difference with your other work experiences right away, just wait and see. You'll love it!
**Our Benefits, Your Happiness**:
- Enjoy generous vacation time totaling 21 days (15 working days) to maximize your well-deserved time off, along with versátil work hours tailored to your lifestyle.
- Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth‍.
- Enjoy working remotely with all your essentials covered for a seamless setup so you can focus on what matters most.




- Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
- We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe.
- ...plus, if you're not already a pro, we'll teach you how to play poker!
- Enjoy all the legally required benefits that come bundled with your employment contract! These perks are designed to ensure you're well taken care of and provided for. So, sit back, relax, and let the benefits roll in, making your work experience even more enjoyable!_
**Recruitment flow**:
- Interview - Language test - Background check - Offer
- Start date: ASAP
- Recruiting from Mexico City
- We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at making things happen. So please, come as you are!_
**Location**:
Mexico City, Mexico
- Coolbet is an award-winning sportsbook, online casino, and poker provider with a presence in 10 countries on 3 continents holding 5 gaming licenses. Together with GAN Limited, the company is set forth to become a dominant supplier in the USA markets. Our office is located in the center of Tallinn, Estonia, with approximately 400 employees from more than 50 countries. _Coolbet's goal is to deliver the best gaming solutions possible by continuously focusing on product development and innovation while creating a new industry standard for responsible gaming. _Find out more about Coolbet!_

📌 Spanish Customer Support Specialist Mexico (Ciudad de México)
🏢 Coolbet
📍 Ciudad de México