_**Position Overview**_
This role provides high-quality telephonic support to potential new law firm or attorney clients through a structured legal intake process. The intake specialist will follow a standardized procedure to collect case-related information, document responses accurately, and perform timely follow-ups to support client engagement.
- **Key Responsibilities**:_
- Handle inbound legal inquiries from potential clients via phone and electronic channels.
- Conduct multiple follow-up calls to ensure successful contact with potential clients.
- Engage contacts in a detailed intake conversation to assess legal eligibility, using a predefined questionnaire.
- Send legal documents for electronic signature and follow up to ensure timely completion.
- Collaborate with team members to share best practices and improve client intake experience.
- **Training & Schedule**:_
- **Training Hours**: 8:00 AM to 4:00 PM (GDL time), lasting 1-2 weeks
- **Regular Schedule**: Monday to Friday, 7:00 AM to 4:00 PM
- **Operating Hours**: 7:00 AM to 7:30 PM




- **Compensation & Benefits**:_
- **Monthly Base Salary**: $16,000 MXN
- **Net Take-Home (Approximate)**: $13,800 MXN
- **Performance Bonus**: Up to $5,100 MXN per month
- Based on individual metrics (intake volume and perfect attendance)
- Bonus paid monthly
- **Additional Benefits**:_
- **Food Stamps**: $1,500 MXN/month
- Must start by the 5th of the month to qualify for payment the following month
- **Savings Fund**: 4%
- **Christmas Bonus**: 15 days (increases by 1 day per year, up to 21 days)
- **Legal Benefits**: Includes paid vacation, IMSS, profit sharing, and all other applicable benefits under Mexican labor law
Tipo de puesto: Tiempo completo
Sueldo: $16,000.00 - $20,000.00 al mes
Incentivos:
- Seguro de vida
- Vales de despensa
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Turno de 8 horas
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Intake (Guadalajara)
🏢 Intugo
📍 Guadalajara