**What you will do**
- Lead and mentor a team of SREs across **India**, **LATAM**, and **Europe**;
- Drive production support practices and lead incident resolution efforts;
- Act as the technical point of contact for cross-regional alignment and team cohesion;
- Oversee infrastructure as code and automation efforts using Terraform;
- Design and improve **CI/CD pipelines in GitLab** to support efficient delivery;
- Manage containerized environments with **Docker** and **Kubernetes**;
- Own observability strategy using tools like **New Relic**, **Wavefront**, or similar;
- Coordinate VPN tunneling and SFTP setup in support of **EHR integrations**;
- Provide technical guidance on customer interactions for issue resolution (2-3/month);
- Support training and documentation on internal tools and EHR-related tasks;
- Ensure infrastructure complies with **HIPAA**, **GDPR**, and iRhythm security protocols;
- Collaborate with iRhythm’s DevOps, IT Security, and Engineering stakeholders;
- Contribute to the successful migration from legacy tools (e.g., Bamboo, Codefresh, Bitbucket) to GitLab.
**Must haves**
- **6+ years of experience in SRE, DevOps, or infrastructure roles**;
- Experience leading distributed engineering or support teams;
- Deep knowledge of **AWS, Terraform, GitLab, Kubernetes, Docker**;
- Experience with **VPN tunnels, SFTP setup, and cloud-based networking**;
- Familiarity with **scripting languages** (e.g., Shell/Bash);
- Strong incident management and observability experience;




- Excellent communication skills and ability to coordinate across time zones;
- Familiarity working in compliance-heavy environments (HIPAA, GDPR);
- Ability to train, mentor, and support junior team members;
- Experience in driving process improvement and automation;
- **This position requires working a Panama schedule with 8-hour shifts daily. On-call duties are expected 2-3 days per week, which includes being on call every other weekend**;
- Upper-Intermediate English level.
**Nice to haves**
- Experience with Mirth and IRIS EHR systems;
- Familiarity with Bitbucket, Codefresh, Ansible;
- Familiarity with Python for scripting;
- Previous involvement in healthcare or medical device environments;
- Understanding of high-availability infrastructure patterns.
**The benefits of joining us**
- **Professional growth**:Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
- **Competitive compensation**:We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
- **A selection of exciting projects**:Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
- **Flextime**:Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office, whatever makes you the happiest and most productive.
- Good luck! We're rooting for you!_
Work Location: Remote

📌 Site Reliability Engineer (Senior/lead) Id35136 (México)
🏢 Agileengine
📍 México