The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 0-2 years relevant experience
- Proficient in Microsoft Office




- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- ** REQUERIMIENTOS**
- Preferentemente conocimiento en plataforma **CITIKYC, ondemand, S16, Citinvest y S130**:
- Experiência en revisión de clientes KYC - Fideicomisos (aperturas, revisiones periódicas o mantenimientos) - 1 año mínimo (preferentemente fideicomisos)
- Manejo de Excel básico-intermedio
- ** FUNCIONES PRINCIPALES**
- Ejecución de actividades y controles correspondientes a la conformación, revisión, evaluación, registros de clientes asignados al área, bajo el proceso definido de KYC.
- Conocimiento en las políticas de AML y Legal relacionadas con art 115 referente a KYC en sus actividades diarias.
- Ejecutar procesos referentes a documentación, calidad de datos (remediación de clientes en sistema) y KYC.
- Capture ágil de informacion
- Generación de Reportes en Excel.**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex - Analista Kyc - Fideicomisos (Patrimonial y Privada) (Ciudad de México)
🏢 Citi
📍 Ciudad de México