**What you will do**
- Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
- Engage with Product Management and business partners on system capability, design, and solutions;
- Work with Development to ensure technical requirements, best practices, performance, and security;
- Support Project Management with effort estimates, planning, and removing technical roadblocks;
- Develop key system components, identify reusable modules, and optimize delivery time;
- Research platform capabilities and opportunities for the eCommerce roadmap;
- Perform code analysis, develop patches, and implement new platform features;
- Participate in code reviews, unit testing, and technical validation of updates.
**Must haves**
- **2+ years** of **Shopify** development experience, with knowledge of **Shopify Plus**;
- Solid understanding of the **Systems Development Lifecycle** (SDLC) and methodologies;
- **Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment**;
- Experience troubleshooting site issues using various tools (commercial/open-source);
- Strong problem-solving, analytical skills, and attention to detail;
- Experience with page performance optimization and secure development practices;




- Knowledge of front-end caching, CDNs, and request-response flow;
- Familiarity with ticketing systems like Jira;
- Strong verbal and written communication skills;
- Ability to work independently and collaboratively in a team;
- Patience, empathy, and a customer-first mindset;
- Continuous learning mindset and adaptability to new technologies and procedures;
- Upper-Intermediate English level.
**Nice to haves**
- Previous experience in customer service or technical support is a plus;
- Salesforce Cloud experience;
- Proficiency in core JavaScript (or a popular variant) and front-end frameworks.
**The benefits of joining us**
- **Professional growth**:Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
- **Competitive compensation**:We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
- **A selection of exciting projects**:Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
- **Flextime**:Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office, whatever makes you the happiest and most productive.
Good luck!
Work Location: Remote

📌 Shopify Support Developer (Junior/middle) Id32267 (México)
🏢 Agileengine
📍 México