**Descripción breve**:
- Ability to communicate technical and technological information in a clear and accessible manner to all business users.
- Demonstrated ability to identify and resolve procedural/process problems to maintain a philosophy of Continuous Service Improvement.
- Attitude and flexibility to respond and adapt to changing needs on short notice, to resolve problems in tight deadlines and critical situations.
- Ensure prompt and accurate resolution of technical support related issues to customers with a high degree of responsability and effective response.
- Ensure that the level 2 team is aware of major incidents as they occur.
**Responsabilidades del puesto**:
- First and second level end user computing services.
- Engage in escalation support processes in a timely manner using good judgment and self-initiative.
- Assist in the creation of written/verbal instruction guides for users and update knowledge base.
- Manage incoming first and second technical inquiries effectively and efficiently using proactive customer service and call control techniques.
- Create and deploy Disney images of workstations through the PXE server.




- Manage workstation breakdown, relocation and configuration to accommodate user relocations, site remodels and installations of new assigned locations.
- Receiving supplies (miscellaneous), cell phones and computer equipment for the company, including both legal entities.
- Registering and modifying equipment in Service-Now,
- Securing the company's computer equipment and cell phones.
- Creation of the file related to the update (refresh) of the computer equipment.
- Downloading of print reports and capturing of toner cartridge status screens for submission to the printer supplier.
- Troubleshooting of first level printing problems.
- Configuration and management of computers for use with advertising displays.
- Support on-site company events, through projection and/or audio in various areas of the company,
- Coordinate and deliver equipment to be refurbished (computers and cell phones) to cast members.
- **Important: This position requires to be On-Site client offices in Mexico City

📌 IT Support (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México