**Job Summary**:
The role of People Operations Senior Director, plays a crucial role in shaping the culture, development, and success of our organization through strategic human resources initiatives. This role leads the development of People Operations Partners to support employees and managers in North America. In addition, this role works directly with Senior Leadership to foster a culture of development and ongoing leadership training.
**Essential Functions**:
- Provide strategic direction and leadership to People Operations Partners to support the organization's goals and objectives. Work closely with POP’s to create collaboration with assigned practices.
- Act as a trusted advisor and mediator in resolving employee relations issues alongside POP’s. Develop and enforce policies and procedures to maintain a positive work environment and ensure compliance with legal requirements. Address grievances, conflicts, and disciplinary actions with fairness and sensitivity.
- Design and implement training and development programs to enhance employee skills, knowledge, and career growth opportunities. Identify learning needs, develop curriculum, and facilitate training sessions on various topics, including leadership development, technical skills, and compliance training. Work directly with Senior Leadership on programs to foster a high-performance culture.
- Lead organizational change initiatives by communicating effectively, engaging stakeholders, and mitigating resistance. Support managers and employees through transitions such as mergers, acquisitions, restructuring, and system implementations.
**Required Skills/Abilities/Competencies**:
- Excellent verbal and written communication skills.
- Ethical and Critical Thinking.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.




- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Strong knowledge of employment laws, regulations, and best practices.
- Proficiency in HRIS systems
- Ability to maintain confidentiality and handle sensitive information with discretion.
**Education and Experience**:
- Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred.
- SHRM-SCP, SPHR, or equivalent certification highly desirable.
- 8+ years of progressive HR experience, with at least 3 years in a leadership role.
**Physical Requirements**:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Employees hired under this position must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. The Employer retains the right to change or assign other duties to this position at any time with or without notice.
Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

📌 People Operations - Senior Director, People Operations (Heroica Puebla de Zaragoza)
🏢 Converge Technology Solutions
📍 Heroica Puebla de Zaragoza