The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- Identify process gaps requiring escalation, offering potential solutions
- Assist with inventory management and workflow needs as dictated through risk priority and service level
- Support a range of products and services
- Analyze problems and formulate solutions through research and investigation
- Navigate, test and execute moderately complex databases, spreadsheets, and systems
- Ensure accurate and timely account handling
- Assist in activities that help reduce organizational impact and/or loss
Qualifications:
- 1 year of relevant experience
- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work with others to complete assigned tasks
**Education**:
- High School diploma or equivalent




This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Se recibirá la información enviada por proveedores externos ,desencriptara y validara la integridad de los archivos, asegurar estos sean aplicados a través de la aplicación automática, recibirá respuesta de aplicación automática, solicitara soportes de rechazos, validara que la información sea correcta, entregara al personal de transmisión para su aplicación a clientes. Realizara el cuadre de archivos recibidos y confirmados como aplicados. Integrara los cortes desencriptados en carpeta compartida enviara consolidado de la informacion recibido y procesada durante el dia.
- Imprime los cortes recibidos y entrega para su integración al paquete contable. Tendrá a su cargo 10 CPAEs/Oficinas a su cargo paquete contable.
Bachillerato
Puestos administrativos
"Conocimientos Contables
Capacidad de análisis
Manejo de volumenes altos de información
Comunicación efectiva
Colaboración y trabajo en equipo
Compromiso
Trabajo bajo presión
Organizado
Con apego a normas
Microsoft Office: Excel, Word y Outlook, Nível Intermedio - Medio
Revolución 1267 Col. los Alpes Del. Alvaro Obregón Torre Anseli Piso 7 Sector A
Horario Laboral 9:00 -18:00 o 11:00 a 20:00Job Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 Banamex- Ops Support SpecialistCiudad de Mexico (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México