**_Position: Operational Manager
- Accounts payable_**
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**_ Location:_**_ Zapopan Jalisco, Mexico. _**
**_Ready to shape the future of work?_**
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**_ At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**
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**_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._**
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**_ Job Description_**
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**_ Responsibilities _**
- **_Fostering strong relationships with customers._**
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- **_driving innovation within the teams._**
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- **_report directly to the Account Lead. _**
- **_People Management _**
- **_Team Leadership: Manage and mentor a diverse team of analysts and team leaders, ensuring effective performance and professional development. _**
- **_Performance Management: Regularly assess team performance, provide constructive feedback, and implement development plans to enhance._**
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**_ Skills and capabilities. _**
- **_Recruitment and Training: Collaborate with Human Resources to identify staffing needs, recruit talent, and facilitate training programs for team members._**
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- **_Process and Performance_**
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- **_Operational Excellence: Oversee the daily operations of both teams, ensuring adherence to established processes and performance metrics. _**
- **_Process Improvement:



Identify opportunities for process enhancements within the Sales Deduction and Accounts Payable functions, implementing innovative solutions to streamline operations. _**
- **_Reporting and Analytics: Develop and maintain reporting mechanisms to track team performance, analyze trends, and provide actionable insights to the Account Lead. _**
- **_Relationship with Customers_**
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- **_Client Engagement: Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded._**
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- **_Communication: Serve as the primary point of contact for customer inquiries related to sales deduction and accounts payable, providing timely and accurate information._**
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- **_Issue Resolution: Proactively address any customer issues or disputes, coordinating with internal teams to ensure swift resolution._**
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- **_Innovation_**
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- **_Continuous Improvement: Foster a culture of innovation within the teams, encouraging team members to propose and implement new ideas that enhance service delivery._**
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- **_Technology Utilization: Leverage advanced analytics and technology to improve processes and drive efficiencies in both Sales Deduction and Accounts Payable operations._**
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- **_ _**_Best Practices: Stay abreast of industry trends and best practices, integrating relevant strategies into team operations to maintain a competitive edge. _**
**_Minimum Qualifications_**
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- **_University graduate with relevant experience in order management and accounts payable processes._**
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- **_Strong leadership skills with a proven track record of managing teams effectively._**
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- **_Experience in manage teams through having direct reports team leaders._**
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**_ Preferred Qualifications_**
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- **_Experience in the services or hi-tech industry._**
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- **_Familiarity with ERP systems, particularly SAP._**
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- **_Excellent analytical and communication skills, with the ability to convey complex information clearly to non-technical audiences. _**
**_Why join Genpact?_**
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- **_Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_
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- **_Make an impact_**_ - Drive change for general enterprises and solve business challenges that matter_
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- **_Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_
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- **_Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_
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- **_Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
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**_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._**
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**_ Let’s build tomorrow together._**
**_
Job_**_Manager_
**_ Primary Location_**_Mexico-Zapopan_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Jul 31, 2025, 1:16:25 PM_
**_ Unposting Date_**_Sep 29, 2025, 1:29:00 PM_
- Master

📌 Operational Manager- Accounts Payable (Zapopan)
🏢 Genpact
📍 Zapopan