**Job ID**:
**Required Travel**: No Travel
**Managerial - No**
**Location**:Mexico-Guadalajara (AM)**
**Who are we?**:
**In one sentence**:
Responsible for providing outstanding technical support to a general customer base.
Keeps ownership for the resolution of complex technical problems in the billing arena, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
**What will your job look like?**:
- Responsible for handling and managing the telecommunication Account Receivable (AR) and Billing production issues, job failures and providing the quick solution to problems.
- Writing and maintaining scripts for fixing data issues in a production work environment
- Join calls with customer and interfaces to handle any issues in production.
- Leverage various techniques and methodologies to drive continuous improvement and enhance operational efficiency within the production support environment.
- Alert creation to capture and create production health report and prepare status for daily reporting which helps monitoring of existing issues, anticipate impact and root cause analysis for future prevention.
- Partner with internal/external customers to improve the understanding of business problems and verify that an appropriate resolution has been applied.




- Technical focal point with other teams to resolve issues.
- To take ownership to researching, diagnosing, troubleshooting, and identifying solutions to resolve issues.
- Develop automated scripts to minimize the manual monitoring / handling of production system.
- You will be encouraged to Implement automation solutions to streamline processes, reduce manual intervention, and improve overall system performance and efficiency in all assigned tasks.
**All you need is...**:
- Bachelor’s degree in Computer Science/Information Technology or equivalent
- 8+ total years’ experience as a Software Support Engineer
- 6+ yrs experience in Linux commands
- 6+ yrs experience in Shell Scripting.
- 5+ yrs experience in PL/SQL.
- 6+ yrs experience in Oracle SQL - Advance queries.
Nice to have
- Telecom Billing Systems such as Account Receivable(AR), Journaling, Payments, or Credit-Debit is a big plus.
**Why you will love this job**:
- Get a chance to gain valuable experience and wide knowledge of Software integrative systems!Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!#LI-SR1
LI-Hybrid
**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

📌 Software Support Specialist (Pl/SQL/Linux Scripting/oracleSQL) (Guadalajara)
🏢 Amdocs
📍 Guadalajara