**JOB DUTIES**:
- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution
- Provide technical training
- Build relationships with customers
- Test products & softwareDevelop and share knowledge
**YOU MUST HAVE**:
- Customer Service Experience (Call center preferred)
- Advanced written and verbal English skills
- Shift Availability
- Skilled in professionally managing challenging customer interactions and delivering effective, solutions-oriented resolutions.Experienced in thriving within fast-paced environments while maintaining efficiency, attention to detail.
**WE VALUE**:
- Experience in the industry is preferred
- Good interpersonal and verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact




- Demonstrated experience with Knowledge Management & Call Center ManagementGood administration skills
**WHAT'S IN IT FOR YOU?**
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.The chance to work with a integral, innovative company shaping the future in its industry.
LI-MV1
LI-HYBRID

📌 Sr Technical Support Associate (San Luis Potosí)
🏢 Resideo
📍 San Luis Potosí