**Key Responsibilities**:
- Training Development: Design and implement comprehensive training programs focused on back-office operations, including patient scheduling, billing, insurance handling, and inventory management.
- Onboarding New Hires: Oversee the onboarding process for new back-office employees, ensuring they understand all relevant systems, workflows, and protocols.
- Ongoing Staff Training: Conduct refresher courses, skills updates, and process improvement training to maintain consistent performance and compliance.
- Process Documentation: Create and maintain updated training materials, manuals, and process documentation for back-office operations.
- Performance Evaluation: Monitor and assess trainees progress, providing feedback and identifying additional training needs.
- Cross-Functional Collaboration: Work closely with other departments, especially clinical teams, to align operational practices and support seamless patient service.
**Requirements**:
- Experience:



Minimum of 2 years of experience as a trainer, preferably in training the operations or administrative department.
- Skills: Excellent communication, presentation, and interpersonal skills; capable of training a diverse team.
- Education: (Bachelor's degree or relevant certification, if applicable)
- Tech-Savvy: Proficient in Microsoft Office and familiar.
- Language: Bilingual (Spanish and English) preferred to accommodate our client base. Level C1
- VISA Requirement: Must possess a valid VISA.
- Can do attitude with availability to work on-site.
Tipo de puesto: Jornada completa
Sueldo: $18,000.00 - $20,000.00 al mes
Escolaridad:
- Bachillerato terminado (Deseable)
Experiência:
- Atención al cliente: 2 años (Deseable)
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial

📌 Call Center Trainer (Hermosillo)
🏢 Contrataciones Jgp
📍 Hermosillo