**Location**: Remote
**Schedule**: Full‑time, aligned to U.S. Central Time (CST/CDT) with weekend/after‑hours rotation
**Reports to**: Operations Manager
**About Air1st HVAC**
Air1st HVAC is a U.S.based residential and light‑commercial heating and cooling company focused on fast response, clear communication, and dependable service. We’re growing and leveling up our customer experience—this role is a big part of it.
**Role Overview**
**What You’ll DoInbound / Dispatch**
- Answer inbound calls and chats with empathy and urgency; identify needs and book appointments.
- Dispatch and re‑dispatch technicians based on skill, location, and route efficiency; minimize drive time and gaps.
- Monitor job progress in real time; update customers on ETAs, delays, and follow‑ups.
- Triage emergencies and prioritize same‑day/next‑day slots.
**Outbound / Sales**
- Call and text **new “Free Quote/Inspection” leads** within minutes; qualify needs and convert to scheduled visits.
- Send estimate links/templates; follow up methodically until outcome (booked / not interested / later).
- Re‑engage older quotes and unsold recommendations; aim for estimate‑to‑job conversion.
- Log all notes, outcomes, and next steps cleanly in the CRM.
**Customer Experience & Admin**
- Be the calm, confident point of contact throughout the job lifecycle.
- Collect and confirm customer details, service addresses, and access instructions.
- Tag calls/leads accurately; keep pipelines, statuses, and calendars up to date.
- Surface recurring issues or process gaps to the team; suggest improvements.
**What Success Looks Like (Core KPIs)**




- High **booking rate** from inbound calls and web leads.
- Fast **speed‑to‑lead** on new quote requests.
- Strong **schedule utilization** (tight routes, mínimal idle time).
- Growing **estimate‑to‑job conversion** and reduced no‑shows/cancellations.
- Consistently positive customer feedback and clear, complete CRM notes.
**Requirements**:
**Must‑Have Qualifications**
- **Fluent English** (C2‑level speaking and writing; clear, confident phone presence).
- **Call center, CSR, dispatcher, or inside sales** experience—ideally in home services (HVAC, plumbing, electrical) or similar.
- Skilled with calendars, CRMs, and VoIP softphones; quick to learn new tools.
- Excellent judgment under time pressure; strong memory for details; proactive communicator.
- Reliable home office: fast/stable internet, quiet environment, noise‑canceling headset, reliable power.
- Comfortable working **U.S. Central Time** and coordinating with U.S. customers/teams.
**Nice‑to‑Have**
- **Spanish bilingual** (highly preferred).
- Experience with home‑service platforms (e.g., ServiceTitan, Housecall Pro, Jobber) or ticketing tools.
- Familiarity with U.S. geography/time zones and common HVAC terminology.
Pay: $7.50 - $6.00 per hour
Expected hours: 40/48 per week
**Education**:
- Bachelor's (preferred)
**Language**:
- English (required)
- Spanish (highly preferred).
Work Location: Remote
**Benefits**
**Work Setup & Benefits**
- 100% remote
- Collaborative team, documented playbooks, and plenty of coaching.
- Competitive pay with performance‑based incentives.
- Growth path into senior dispatcher, team lead, or sales coordinator.

📌 Remote Dispatcher & Inside Sales (México)
🏢 Air1st Heatingoling, LLC
📍 México