We are looking for Level 1 technical support
**Roles and Responsibilities**:
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good communication skill
- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA’s)
- Support recurring meetings, events,



and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
**Good to have skills**
- L1 level network troubleshooting and resolution for LAN Connectivity
- Working with vendor support contacts to resolve technical issues
- Labelling Racks & devices
- Server mounting/movement
- Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
**Location**:Calle 10, Del Alvaro Obregon, Mexico,Mexico
**Note**:
- REPSE Mexico (Registro de Prestadoras de Servicios Especializados) compliance is mandatory.

📌 System Support (México-cdmx) (Álvaro Obregón)
🏢 Gsb Solutions
📍 Álvaro Obregón