Overview IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution.
Responsibilities Provide first and second level technical support through phone and email
Support Windows and MAC desktop and laptop computers
Resolve general access and connectivity issues
Troubleshoot desktop application issues
Perform basic administration of user accounts and groups
Take ownership of trouble tickets, work the issue to resolution and follow up as needed
Record detailed information into the Service Desk ticketing system
Support mobile devices such as iPhones and Android phones
Occasionally act as a liaison between Partners/Clients and the NOC team in India
Qualifications 2+ years of experience in a Service or Help Desk/Inbound Support Center environment
Experience with Windows and Apple operating systems
Office 365 Mail and Email clients (Microsoft Outlook)
Proficient in Active Directory




Knowledge of networking basics and VPN basics
Excellent communication skills (written and verbal) and customer service skills
College or Technical Institute degree in Information Technology or related discipline
CompTIA Network+/Security+/A+, or MS365 role-based certifications are a plus
Customer service experience, especially with inbound phone contact
About Flexis Flexis is a integral provider of outsourced Service Desk, NOC and SOC Solutions to clients in US and Canada. Our Network Operations Center is staffed 24/7/365 by technology experts who monitor, troubleshoot and remediate problems on managed devices. Flexis also provides 24x7 SOC as a Service to secure IT environments with end-to-end security monitoring, threat detection, and incident response.
Job Details Job Type: Full-time
Experience: IT Help Desk 2 years (Required); Office 365 1 year (Required)
Language: English Fluently (Required)
Work Location: Remote

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📌 IT Helpdesk (Xico)
🏢 Flexis IT
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