Overview Technical Support Consultant (LATAM, remote) – Fluent English
What you will do Provide exceptional customer support via emails
Troubleshoot technical products and applications
Provide product information and assist with sales-related questions
Build positive and long-lasting relationships with customers
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers' sensitive information
Apply the latest and greatest customer happiness practices
Maintain working knowledge of our client's products and services
Communicate with developers and other departments of various IT companies
What you need to succeed Excellent English skills (at least C1 for both spoken and written)
Experience in customer service within a SaaS or cybersecurity company
Comfortable with technology and eager to learn new tools
KPI-driven, with a clear understanding of performance metrics
Hands-on experience with CRM (Zendesk preferred)
Creative thinker, able to propose alternate solutions when needed
Patience and resilience when handling complex cases or difficult customers
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation,



benefits, and work conditions, will be clearly defined in your agreement if selected
Who we are SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned general with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Details Seniority level: Associate
Employment type: Contract
Job function: Customer Service
Industries: IT Services and IT Consulting
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📌 (Fluent English, Cybersecurity) Technical Support Consultant (LATAM, remotely)
🏢 SupportYourApp
📍 Xico