About the job Account Receivable - Collector
Medical Departures and its sister site Dental Departures are the world's leading online destinations for patients seeking high-quality, affordable medical and dental treatment anywhere in the world. With more than 100,000 bookings and 35,000 verified patient reviews, the Medical Departures network of 8600 providers in 40 countries has helped hundreds of thousands of patients worldwide save nearly a billion dollars in care.

We are a fully remote company. The team is spread throughout Latin America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well‑linked network across a variety of locations, lifestyles, and backgrounds.

About the role:
As Medical Departures Accounts Receivable Agent you are responsible for gathering Medical Departures revenues in LATAM and supporting our thriving company culture in LATAM. The Accounts Receivable Agent will work directly with Medical Departures' vast network of medical & dental clinics in LATAM to ensure timely receipt of appointment details & commission revenues.

Responsibilities:

Billing (1‑15 days of the month), Collection (7‑22 days of the month), and reporting (daily update in dashboard & weekly status report) activities according to specified deadlines

Monitor clinic & customer account details on XERO and aged AR reports for non‑payments, delayed payments, delinquent receivables, and other irregularities

Research and resolve payment discrepancies by using XERO or any other system

Review AR aging to ensure compliance with clinic contractual obligations





Maintain accounts receivable customer files and records

Develop and maintain medical and dental clinic relationships and communication via email, phone call or WhatsApp.

Be available and ready for unexpected daily needs of the Medical Departures office and team members

Job Requirements:

Proficient English and Spanish language skills: written & verbal

2‑5 years of accounts receivable and general accounting experience

Experience with office administration and procedures

Proficient in Microsoft Office & Google Docs applications (e.g. PowerPoint, Excel, Word)

Some familiarity with regulatory standards and compliance requirements

Quick and resourceful, adaptable, high level of accuracy, strong analytical skills, and an eye for detail

Easily adaptable to change

Ability to prioritize and focus on multiple tasks in a fast‑paced environment

Ability to solve problems expeditiously, while always maintaining a calm and professional demeanor.

High level of technical savvy & ability to learn new programs/systems.

Technical familiarity and knowledge of dental/medical procedures & terminology (nice to have)

Equipment Requirements:

High‑speed internet connection

A reliable computer with a webcam and microphone interface

Salary $1,200‑1,500 (USD)

$35 USD Mobile Data and $35 USD Internet allowance, 3% Healthcare Benefits, Virtual Shares and Performance bonus

Job Type: Full‑time
Salary:
$20,101.57 - $25,126.97 per month

Experience:

Collections and Billing: 3 years (Required)

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📌 Account Receivable - Collector (Xico)
🏢 Medical Departures
📍 Xico