Overview Bilingual (Spanish & English) Client Success Agent - Remote
The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well‑being. As an Inc. 5000 company, we are at the forefront of industry growth and have been recognized as one of Inc. Magazine's top 50 places to work and a Smart CEO Magazine Corporate Culture Award.
Base pay range: $14,560.00/yr - $14,560.00/yr
Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY to unlock your potential in the thriving credit industry.
What you'll be doing Handle customer inquiries via phone, email, and chat per SOPs
Use TCP's tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations
Escalate and assign issues to relevant departments as needed
Log, review, and follow up on customer requests and resolutions
Investigate, research, and provide accurate solutions
Maintain and update customer records during interactions
Achieve KPIs for client-facing time, call quality, and occupancy
Address collections and billing inquiries, including payment plans, account balances, and overdue payments
Clarify charges, generate statements, and process billing adjustments
Handle service cancellations, applying retention strategies and resolutions




Complete cancellations training and apply retention strategies as part of daily responsibilities
Requirements Fully bilingual/native in Spanish & English communication
Technological requirements: Dedicated home workspace; equipment details provided during interview
Comfortable working remotely in Eastern Time Zone for 08-hour shift with 30 mins unpaid lunch and two 15-min unpaid breaks
Availability for Monday to Saturday from 10:00 AM to 07:00 PM Eastern Time
1-2 years' experience in customer services in B2C financial and banking services
Knowledge of the United States credit industry including credit cards, lines of credit, personal loans
Customer-first orientation and empathetic approach
Excellent communication skills and solution-oriented mindset
Willingness to learn and use TCP's technological suite
Benefits Full-time permanent remote role
100% remote work + supportive work environment
Base Salary: $7/hr or $1,213/month
Employee development, management training, coaching & upskilling
Versátil accruing paid time off
Company holidays
Birthday time off
Eligible for health benefits after one year of association
Join Our Team: The Credit Pros fosters an inclusive environment that welcomes applicants from all backgrounds. We are an equal opportunity employer committed to providing opportunities for growth and success.
Senioriy level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: IT Services and IT Consulting

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📌 Bilingual (Spanish & English) Client Success Agent - Remote (Xico)
🏢 The Credit Pros
📍 Xico