Overview
We are looking for bilingual (English/Spanish) Customer Support Agents to join our team. In this role, you will assist patients through multiple communication channels, providing a high level of service and ensuring a smooth and positive experience.

Key Responsibilities

Handle inbound and outbound communications via calls, emails, texts, and web chat

Schedule patient appointments accurately and efficiently

Provide clear pre- and post-appointment instructions

Support clinic operations by addressing patient inquiries and concerns

Maintain professionalism and empathy in all interactions

Manage multiple tasks and systems simultaneously

Requirements

Fluent in English and Spanish (written and spoken)

Strong customer service and communication skills

Ability to multitask in a fast-paced environment

Tech-savvy and comfortable using multiple platforms

Detail-oriented with strong organizational skills

Wired internet connection is required (must-have)

Note: The company will provide computer equipment to your home; however, having a wired internet connection is mandatory.

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📌 Bilingual Customer Support Agent (English/Spanish) – WFH (Mexico)
🏢 Resolv.Global
📍 Xico