Account Manager - Technical Training & Professional Services (Mexico)

About the Role
We're seeking a dynamic Account Manager to drive growth and manage relationships for our Technical Training and Professional Services business in Mexico. This is a unique opportunity to combine revenue generation with strategic account management, working directly with customers across enterprise, mid-market, and SMB segments.

In this role, you'll be responsible for 60% revenue generation (new business development, upsells, renewals) and 40% account management (relationship building, customer success, retention). You'll serve as the primary point of contact for direct customers in Mexico, partnering closely with our services delivery and training operations teams to ensure exceptional customer experiences.

What You'll Do
Revenue Generation (60%)

Identify and pursue new business opportunities within assigned territory

Drive upsells and cross-sells of technical training and professional services solutions

Manage the full sales cycle from prospecting through contract negotiation and closure

Develop and execute strategic account plans to achieve revenue targets

Conduct discovery calls, needs assessments, and solution presentations

Account Management (40%)

Build and maintain strong relationships with key stakeholders and decision-makers

Ensure customer satisfaction and successful delivery of training and professional services

Coordinate with internal teams (trainers, operations, delivery) to meet customer needs





Monitor account health and proactively address concerns or opportunities

Facilitate renewals and long-term partnership growth

Required Qualifications

Minimum 3 years of experience in account management, sales, or business development

Bilingual proficiency in Spanish (English proficiency is a plus)

Working knowledge of AWS, Microsoft Azure, and/or Cisco technologies (certifications not required)

Proven track record of meeting or exceeding revenue targets

Experience working with services delivery, training, or operations teams

Strong consultative selling and relationship management skills

Self-motivated with ability to work independently in a remote environment

Must be located in or willing to relocate to Mexico City

Nice to Have

Experience in the technical training or professional services industry

Familiarity with cloud technologies and IT infrastructure solutions

CRM experience (HubSpot preferred)

5% commission on revenue generated

1% year-end bonus for achieving 100% of annual target

Professional development opportunities including:

HubSpot Training (self-paced)

Microsoft Copilot/Azure webinars and training

Fully remote position with minimal travel requirements

Collaborative team culture with strong cross-functional support

Opportunity to shape and grow a key market territory

Target Start Date
Q1 2026

Seniority Level
Mid-Senior level

Employment Type
Full-time

Industries
IT Services and IT Consulting

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