Senior Customer Success Manager (Mexico)
The Customer Success Team’s Mission: We exist to empower our customers to connect with their prospects—and each other—in a more personal, human way. We partner with customers to understand their business, proactively solve challenges, and fuel innovation and transformation using Orum. We’re here to make sure our customers don’t just use Orum — they thrive with it.

As a Senior Customer Success Manager, you’ll own the entire post-sale customer journey—from onboarding and adoption to expansion and renewals. Think of this role as part mentor, part strategist, part product expert, and always a trusted partner. You’ll work cross-functionally with Sales, Product, and Enablement to deeply understand your customers’ goals, design success plans, and ensure they’re continuously realizing value from Orum. Your success is measured by theirs—and you’re just as obsessed with outcomes as they are.

Salary: OTE range is $700k - $900k MXN. If you're selected, we'll make an offer within this range that matches the experience you're coming with.

What You'll Do:

Become a strategic advisor for your customers by understanding their goals, success metrics, and growth initiatives

Help customers unlock the full value of Orum through best practices, proactive guidance, and tailored solutions

Build deep relationships with key stakeholders, including executives, across your accounts

Identify risks early and rally internal teams to ensure successful outcomes

Stay up-to-date on Orum’s product and help customers adopt new features with confidence

Deliver consistent communication on customer health, goals, and progress

Create internal and external documentation, including customer success stories, onboarding templates, and best practices





Manage a portfolio of customers, driving retention and growth

What We're Looking For:

Based in Mexico

5+ years of experience in a Customer Success role within a B2B SaaS environment

Proven success managing enterprise-level accounts and driving customer outcomes

Excellent written and verbal communication skills in English

Comfortable working independently and navigating ambiguity in a fast-moving environment

Strong bias toward proactive execution and ownership over reactive support

Hands-on experience with common customer success and sales tools (e.g., Salesforce, Gainsight, Zendesk, HubSpot)

Confident using data to drive conversations, measure success, and guide strategic decisions

Deep understanding of customer lifecycle management, including onboarding, adoption, expansion, and renewal

Core Working Hours: PT - ET hours

Bonus:

Background in Sales Development or a related sales function

Benefits

Flexibility to work anywhere in Mexico

Adaptable Vacation Policy

Meaningful stock options in Orum

Orum Days Off (1st Friday of every month, Holiday Break at the end of the year, and many additional observed holidays)

100% coverage for employees and dependents for healthcare, dental, and vision insurance plans

Maternity + Paternity leave

$1k equipment reimbursement for work-related items that's yours to keep

Company retreats and meetups for all employees to connect in person

Company ERG - Women Of Orum (WOO)

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Orum by 2x.

Get notified about new Customer Success Manager jobs in Mexico .

#J-18808-Ljbffr

📌 Senior Customer Success Manager (Mexico) (Xico)
🏢 Orum
📍 Xico