**Job Summary**
**Responsibilities**
- Oversee the daily operations of desktop support to ensure timely and effective resolution of technical issues.
- Provide expert guidance and support to team members to enhance their technical skills and problem-solving capabilities.
- Collaborate with IT teams to implement and maintain desktop support systems and processes.
- Ensure compliance with company policies and procedures in all desktop support activities.
- Monitor and analyze support requests to identify trends and areas for improvement.
- Develop and implement strategies to improve user satisfaction and support efficiency.
- Coordinate with vendors and service providers to ensure quality support services.
- Maintain accurate records of support requests and resolutions for future reference.
- Conduct regular training sessions for team members to keep them updated with the latest technologies and best practices.
- Evaluate and recommend new tools and technologies to enhance desktop support services.




- Ensure the security and integrity of desktop systems and data.
- Provide feedback to management on support operations and suggest improvements.
- Participate in the development of support policies and procedures.
**Qualifications**
- Possess a strong understanding of desktop support systems and processes.
- Demonstrate excellent problem-solving and analytical skills.
- Exhibit strong communication and interpersonal skills.
- Show proficiency in using desktop support tools and technologies.
- Have a keen eye for detail and a proactive approach to identifying and resolving issues.
- Display the ability to work effectively in a team-oriented environment.
- Be adaptable to rotational shifts and dynamic work environments.
**Certifications Required**
- CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate

📌 Technical Lead (Guadalajara)
🏢 Cognizant
📍 Guadalajara