Overview Position Objective- Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.
Responsibilities Establish work plans for the areas under your responsibility according to the company's objectives.
Review, analyze and improve the performance metrics of the areas in charge.
Attention and follow-up to cases that require personalized attention.
Review, control and carry out strategies that lead to compliance with the established objective.
Provide continuity to skill growth to the customers.
Periodically present results and action plans.
Identify opportunities and participate in projects that allow us to achieve the mission, vision, values,



policy and quality objective.
Desired skills College
Advanced English
Customer Success Manager with 3 years of experience; Trainer, Implementation and Monitoring of Projects
Automotive (engines, mechanical)
Training
Willing to travel up to 2 weeks a month
Good communication skills, friendly and personable while being a quick learner
Written English and Spanish mandatory
Heavy duty mechanical knowledge
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service
Industries Software Development
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📌 Customer Success Manager (Nezahualcóyotl)
🏢 Intangles North America
📍 Nezahualcóyotl