You will tackle bug fixes, handle standard requests, and oversee a backlog exceeding 100 enhancements. Join us to drive innovative ServiceNow solutions that enhance client operations and efficiency.
**Responsibilities**
- Resolve bugs in ServiceNow ITSM modules
- Deploy Workspaces features to improve client accessibility
- Maintain and update CMDB, HAM, and SAM modules
- Design and build dashboards for monitoring and reporting
- Work closely with clients to collect requirements and deliver solutions
- Organize and manage a backlog of enhancements and requests
- Conduct testing and rollout of ServiceNow updates and customizations
- Prepare technical documentation and process guidelines
- Offer support and training to team members and clients
**Requirements**:
- Proven experience in ServiceNow development with over 5 years
- Advanced knowledge of ServiceNow CMDB, HAM, and SAM modules
- Familiarity with ITSM standard modules and Workspaces deployment
- Strong expertise in ServiceNow App Engine development
- Capability to manage and prioritize a large backlog of enhancements
- Excellent problem-solving and analytical capabilities
- Effective communication and teamwork skills
- English proficiency at B2 level or above
**Nice to have**
- Experience in creating and customizing dashboards
- Knowledge of bug tracking and issue resolution methodologies
- Certifications in ServiceNow development or administration
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- Constant training, mentoring, online corporate courses,



eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Adaptable work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Lead Servicenow Developer (México)
🏢 Epam Systems
📍 México