**Responsibilities**
- Fix bugs within ServiceNow ITSM modules
- Implement Workspaces functionality to enhance client access
- Maintain and update the CMDB, HAM, and SAM modules
- Design and create dashboards for monitoring and reporting
- Collaborate with clients to gather requirements and provide solutions
- Prioritize and manage a backlog of enhancements and requests
- Test and deploy ServiceNow updates and customizations
- Document technical specifications and processes
- Provide support and training to team members and clients
**Requirements**:
- Experience in ServiceNow development with 3+ years
- Expertise in ServiceNow CMDB, HAM, and SAM modules
- Knowledge of ITSM standard modules and Workspaces implementation
- Strong skills in ServiceNow App Engine development
- Ability to manage and prioritize a large backlog of enhancements
- Problem-solving and analytical skills
- Effective communication and collaboration abilities
- English proficiency at B2 level or higher
**Nice to have**
- Experience with dashboard creation and customization
- Familiarity with bug tracking and issue resolution processes
- Certifications in ServiceNow development or administration
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters,



agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Senior Servicenow Developer (México)
🏢 Epam Systems
📍 México