**Work Schedule**: 7:00am - 4:00pm Hermosillo Time
**Experience Required**: 3 months to 1 year in a similar role preferred
**Language Requirement**: Advanced English (spoken and written)
**Availability**: 45 hours per week
**Education**: High school diploma or equivalent
**Salary**: $4000 weekly
**Objective**
We are seeking a **Customer Experience Outreach Agent** to join our Stiltz Homelifts campaign. This role focuses on contacting former prospects who explored mobility solutions through an in-home assessment but ultimately purchased a different product. Your mission is to gather structured feedback, understand key decision drivers, and accurately document insights that support future engagement opportunities.
This is **not a sales role**. It emphasizes active listening, research, and precise reporting.
**Responsibilities**
- Make outbound calls to previous Stiltz prospects who completed an in-home assessment but selected another product.
- Conduct structured conversations to understand their decision-making process.
- Accurately document detailed feedback, objections, and relevant data in CRM systems.




- Identify situations where follow-up outreach may add value and escalate when necessary.
- Report emerging trends, insights, and patterns to supervisors.
- Follow communication guidelines and ensure data accuracy and confidentiality at all times.
**Qualifications**
- Advanced/fluent English required.
- 6 months to 1 year of experience in customer service, surveys, or call center roles preferred.
- Strong listening, probing, and communication skills.
- High attention to detail and ability to document information precisely.
- Comfortable managing repetitive tasks and working independently while meeting productivity goals.
- Familiarity with CRM tools is a plus.
- High school graduate or high school dropout accepted.
(Stiltz Campaign) Customer Expe
**What We’re Looking For**
- Professional and empathetic phone presence
- Strong organization and reliability
- Ability to guide open conversations while following structured guidelines
- Patience and understanding when discussing mobility-related topics
Tipo de puesto: Jornada completa
Sueldo: $4,000.00 a la semana
Lugar de trabajo: Empleo presencial

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