Senior Program Manager
Contract Type: Full-time

Language Requirements: Bilingual (Spanish/English) - Native or fluent proficiency required

Position Summary
The Senior Program Manager / Engagement Partner will serve as the primary client-facing representative and trusted advisor, owning the end-to-end client relationship and program delivery for a major core banking platform implementation. This individual will manage all aspects of program governance, stakeholder engagement, risk management, and delivery assurance for this strategic, multi-year implementation delivered through Agile sprint-based methodologies.

This role requires a unique combination of banking domain expertise, program management excellence, executive presence, and the ability to navigate complex regulatory environments while maintaining strong collaborative relationships with both client stakeholders and technology partners. Deep understanding of various account types (Level 2, 3, and 4 accounts) and their regulatory implications is essential.

Key Responsibilities
Client Relationship Management (40%)

Serve as the primary point of contact and trusted advisor to client project leadership and technical teams

Build and maintain executive-level relationships with key stakeholders across client's technology and business organizations

Provide strategic counsel on banking operations, regulatory compliance, and technology decisions

Conduct regular business reviews, steering committee meetings, and executive briefings

Proactively identify and address client concerns, managing expectations and maintaining high satisfaction levels

Act as escalation point for all client issues, ensuring rapid resolution and clear communication

Translate business requirements into actionable program deliverables

Manage change control processes and scope discussions with client stakeholders

Program Delivery and Governance (35%)

Own overall program planning, execution, and delivery across all workstreams using Agile methodologies

Establish and maintain program governance structures, including steering committees, working groups, and status reporting

Develop and manage integrated program plans covering implementation, migration, integration, and regulatory compliance activities delivered through sprint-based execution

Drive accountability across delivery teams, platform vendors, and third‑party partners in an Agile framework

Manage program budget, resource allocation, and vendor relationships

Ensure alignment between delivery commitments and platform capabilities

Identify, assess, and mitigate program risks and issues

Implement quality assurance processes and delivery excellence frameworks

Track and report on program KPIs, milestone achievement, and SLA compliance

Banking & Regulatory Domain Leadership (15%)





Leverage banking and payments industry experience to guide solution design and implementation decisions

Demonstrate deep knowledge of various account types (Level 2, 3, and 4 accounts) and their operational and regulatory differences

Understand and articulate Mexican financial regulatory requirements (FinTech law, CNBV, Banxico, SPEI) to technical teams

Ensure solution design addresses regulatory compliance for Electronic Payment Fund Institution (IFPE) requirements across all supported account types

Support preparation of regulatory documentation and approval processes with Mexican authorities

Guide integration approaches for Mexican payment systems including SPEI, CoDi, and DIMO

Bring best practices from previous core banking transformations

Stakeholder Management & Communication (10%)

Facilitate effective communication across distributed teams across multiple geographies

Present program status, risks, and recommendations to executive stakeholders

Manage stakeholder expectations through transparent, proactive communication

Coordinate across multiple client technology and business functions

Navigate complex organizational structures and decision‑making processes

Build consensus and drive decision‑making in ambiguous situations

Required Qualifications

10+ years of program/project management experience in financial services technology implementations

5+ years of direct experience in banking, payments, or core banking system implementations

Proven track record managing large-scale ($5M+) technology transformation programs

Experience with SaaS banking platforms or core banking system implementations

Direct experience working with banking regulations and compliance requirements

Demonstrated success managing complex client relationships at executive levels

Experience leading distributed teams across multiple geographies and time zones

Banking & Payments Domain Knowledge

Deep understanding of retail banking operations, account management, and transaction processing

Knowledge of payment systems and clearing/settlement processes

Familiarity with card processing, debit products, and digital banking channels

Understanding of banking regulatory frameworks (Mexican experience highly preferred)

Experience with IFPE regulations, SPEI, or Mexican financial technology landscape is a significant advantage

Technical & Methodological Competencies

Strong understanding of modern cloud-based architectures and SaaS delivery models

Experience with API-based integrations and microservices architectures





Familiarity with data migration approaches and strategies

Proven experience working in Agile frameworks with sprint-based delivery models

Working knowledge of Scrum methodologies and DevOps practices

Experience with ITIL or IT4IT frameworks for production support

Understanding of security and compliance requirements (PCI-DSS, ISO 27001, SOC 2)

Language & Location Requirements

Native or fluent bilingual proficiency in Spanish and English (written and verbal)

Based in or willing to relocate to Mexico City

Ability to travel domestically within Mexico (20-30%)

Comfortable working with international teams across time zones

Preferred Qualifications

Previous experience with major core banking platforms (Finastra, Temenos, Oracle FLEXCUBE, FIS, etc.)

Direct experience implementing solutions for Mexican financial institutions or IFPEs

Knowledge of CNBV and Banxico regulatory reporting requirements

Experience managing programs for large retail or financial services organizations

PMP, PgMP, or equivalent program management certification

Previous experience as an engagement manager or client partner role

MBA or equivalent advanced business degree

Leadership & Influence

Executive presence with ability to command confidence of C-level stakeholders

Strong leadership skills with ability to influence without direct authority

Comfortable making decisions in ambiguous, fast-moving environments

Ability to drive accountability and results across matrixed organizations

Communication & Relationship Building

Exceptional communication skills with ability to tailor messages to different audiences

Natural relationship builder who establishes trust quickly

Skilled at managing difficult conversations and resolving conflicts

Active listener who seeks to understand before being understood

Business Acumen & Strategic Thinking

Commercial mindset with understanding of P&L; accountability

Strategic thinker who can balance long-term vision with short-term execution needs

Ability to identify business risks and opportunities proactively

Understanding of contract management, SLAs, and commercial terms

Delivery Excellence

Results-oriented with proven ability to deliver complex programs on time and budget

Detail-oriented with strong organizational and planning skills

Comfortable operating in high-pressure, high-visibility environments

Resilient and adaptable in the face of challenges and changes

Cultural Competence

Experience working effectively across cultures

Sensitivity to cultural differences in communication styles and business practices

Ability to bridge cultural gaps and build cohesive multinational teams

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries: Information Services

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📌 Senior Program Manager (Ciudad de México)
🏢 Pentangle Tech Services | P5 Group
📍 Ciudad de México