Network Video Engineer (Enterprise Video & Collaboration)
Role Summary
The Video Network Engineer is responsible for the design, implementation, support, and optimization of enterprise video collaboration services across on-prem, cloud, and hybrid environments.
This role focuses on video conferencing infrastructure, real-time media performance, and network optimization, ensuring high-quality video experiences across meeting platforms, endpoints, and integrated network services.
The engineer will collaborate closely with network, security, and collaboration teams to deliver scalable, secure, and resilient video solutions.
(On-Prem or Remote position)
General Responsibilities
Support day-to-day operations of video conferencing platforms and infrastructure
Deploy and maintain enterprise video solutions (on-prem, cloud, hybrid)
Troubleshoot video quality issues (latency, jitter, packet loss, resolution degradation)
Monitor video performance and user experience (QoE/QoS)
Participate in video platform migrations and upgrades
Maintain network diagrams, video architecture documentation, and runbooks
Collaborate with network teams on bandwidth, routing, and QoS policies
Provide support for video endpoints, meeting rooms, and telepresence systems
Perform root cause analysis for video-related incidents
Follow ITIL processes (incident, problem, change management)
Core Technical Responsibilities
Video & Media Infrastructure
Microsoft Teams Rooms & Video Interop Services
Telepresence Management Suite (TMS)
Zoom Rooms (preferred)
Video endpoints (Cisco, Poly, Logitech, etc.)




Network & Real-Time Media
Strong understanding of:
RTP / SRTP (media streams)
SIP / H.323 signaling
NAT traversal, STUN, TURN, ICE
Deep knowledge of:
QoS (DSCP, traffic shaping, prioritization)
WAN/LAN optimization for video traffic
Multicast (where applicable)
Bandwidth constraints and congestion
Familiarity with SD-WAN and cloud networking for video workloads
Video Endpoints & Meeting Rooms
Deployment and support of:
Conference room systems (Teams Rooms, Webex Rooms)
Integration with:
AV fundamentals (basic):
Audio/video signal flow
HDMI/USB integration
Cloud Video & Collaboration
Microsoft Teams (meetings, video optimization)
Zoom platform (preferred)
Security & Identity
Secure media traversal (firewalls, SBCs)
Integration with identity platforms (Azure AD / O365)
Monitoring & Troubleshooting Tools
Experience with:
RTMT / Webex Control Hub / Teams Admin Center
Network monitoring tools (SolarWinds, PRTG, etc.)
Analyze:
Call quality metrics (MOS, jitter, packet loss)
Endpoint diagnostics and logs
Optional experience (is a plus)
Service Now (ticketing tool)
CUCM
Expressway (MRA, 3rd party SIP connectors)
Cisco Voice Gateway




Cisco Session Border Controller (CUBE)
Variphy
IR (Integrated Research) monitoring tool
Informast - Familiarity with multicast
Phoneview
ESX V-Center
Veeam
Cabling and punch down tools / Fluke testers
Qualifications
Education
Bachelor’s degree preferred or equivalent experience
ITIL / ITSM familiarity preferred
Experience
3–5 years supporting:
Real-time media over IP networks
Experience in MSP or enterprise environments
Strong troubleshooting skills in video + network domains
Hands-on with Cisco, Microsoft Teams, or Zoom ecosystems
Preferred Certifications
Microsoft Teams / Collaboration certifications
Professional Skills
Fluent English language skills required: verbal and written communication.
Self-motivated and disciplined.
Strong investigative and analysis skills.
Strong technical and process design and implementation skills.
Strong communication and presentation skills along with the ability to work in a highly collaborative environment.
Strong customer focused and ability to manage customer expectations.
Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
PTOs VacationDays.
Save on commute Paid office parking.
Discount Programs Medical-related discounts.
Sponsored Events Team social events and Christmas Dinner.
Sport Activity Join your colleagues in various sports activities in the area.
Eat & Drink Enjoy a kitchen stocked with drinks, coffee, and snacks.

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📌 Network Video Engineer (Ejido del Centro)
🏢 Exactlyit
📍 Ejido del Centro