Customer Service Team Leader
Queretaro, Mexiko | Marketing | Berufserfahrene | Unbefristet | February 12, 2026-
- Job Description
- Role Summary
- Lead the Order Management & Customer Care team, ensuring effective coordination of processes and projects. Provide support to Customer Service Specialists with administrative activities and oversee all responsibilities related to people management.
- Main Accountabilities
- Leading of the Order Management & Customer Care team, which supports various Order Processing related processes for different locations within MANN+HUMMEL
- Responsible for coordination of processes, projects, improvements, transitions, and tasks within the team
- Regular communication with internal departments (Local MP&L;, Sales, etc.)
- Support the team with order processing, answering internal/ external customer question, etc.
- Responsibility for assigned Order Management & Customer Care processes:
- Manual order entry
- Monitor and resolve issues of EDI orders
- Confirm order details
- Manage and resolve order exceptions
- Send order confirmation to customer
- Answer customer questions
- Manage customer Portals
- People management (motivation, evaluation, training and development plan, capacity planning, issue management, vacation planning etc.)
- Performing other tasks according to the direct supervisor
- Skills
- Customer Feedback Tools
- CRM System Proficiency
- Marketing of Products & Services
- Administrative Services
- Data Analysis
- Online Communication Tools




- Product Management
- Customer Engagement Strategies
- Customer/Client Management
- Database Management
- Job Requirements**Education**:
- Bachelor’s Degree in Business Administration, Engineering, or other technical/ business-related field
**Experience**:
- 5-10 years’ experience in OE/OES Sales and/or Category Management
- Experience managing Stellantis and GM accounts
- Good knowledge of English (C1) and Portugues language in an advantage (B1- desirable)
- Experience in team leading
- Overall overview or working experience in Customer Service and/or Logistics
- Experience from Shared Service Centre (SSC) environment is advantage
- MS Office
- Team leading skills, negotiation skills, customer approach, flexibility, good time management, process-oriented thinking, stress resistance
- Very good communication skills, organization skills, responsibility, team player
- Willingness to travel (Current passport and visa)
- Driving license
KPI´S
- Keeping deadlines.
- Active management of assigned KPI (customer experience, eemploye experience, timeliness, quality )
- Zero error data processing
- Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects - all of which awaits you here.

📌 Customer Service Team Leader (Santiago de Querétaro)
🏢 MANN+HUMMEL
📍 Santiago de Querétaro