**BACK OFFICE DE CHIHUAHUA busca Patient Care Coordinator English required en Chihuahua, Chihuahua**:
**Patient Care Coordinator (English required)**:** Schedule**: MondayFriday, 8:00 AM5:00 PM PST (Lunch 121 PM)
**Location**: Remote/On-site (customize as needed)
**About the Role**:
We are seeking a compassionate and highly organized **Bilingual (English/Spanish) Patient Care Coordinator** to support patient communication, care coordination, and daily administrative workflows across our clinic. In this role, you will ensure patients, case managers, and internal teams receive timely and accurate information, while helping maintain smooth clinic operations.
This is an excellent opportunity for someone who thrives in a fastpaced, team-oriented environment and enjoys supporting patients through their care journey.
**Key Responsibilities**:
**Patient Communication & Coordination**:
- Coordinate with internal teams to support continuity of care and timely patient follow-up.
- Assist with patient outreach regarding follow-up visits, procedures, and general care coordination.
- Send appointment reminders, updates, and relevant details to all appropriate parties.
- Support communication with Spanish-speaking patients to ensure clarity and understanding.
**Administrative & Documentation Support**:
- Organize and process incoming communication, identifying items requiring escalation or reassignment.
- Maintain accurate patient and case documentation in the electronic health record (Epic).
- Assist with medical records and billing requests, ensuring timely and accurate delivery.
- Document communication and status updates with accuracy and consistency.
- Support internal tracking systems and workflow documentation as needed.
**Follow-Up & Workflow Management**:




- Assist with outreach to patients who are unresponsive, pending scheduling, or deferring care.
- Clearly document all communication attempts and next steps.
- Monitor assigned tasks to ensure timely completion and proper routing.
- Support follow-up appointment and procedure coordination within the established clinic workflow.
**Team & Operational Support**:
- Collaborate with Patient Coordination, Clinical, and Administrative teams to ensure efficient clinic operations.
- Adapt to shifting priorities based on patient needs and clinic demands.
- Provide general administrative support as needed.
- Participate in special projects or workflow improvements as assigned.
**Additional Expectations**:
- Maintain professionalism, accuracy, and confidentiality in all patient interactions.
- Adhere to clinic policies, documentation standards, HIPAA requirements, and compliance guidelines.
- Demonstrate strong organizational skills, reliability, and responsiveness.
- Responsibilities may evolve based on clinic needs and business priorities.
**Required Skills & Qualifications**:
- **
Bilingual (English/Spanish) required**:
- Strong written and verbal communication skills
- Excellent organizational and multitasking abilities
- Ability to work in a fastpaced, team-focused clinical environment
- Experience with **EHR systems** (Epic preferred but not required)
- Prior experience in healthcare, patient coordination, administrative roles, or call center settings preferred
- Experience with personal injury or case-based patients is a plus, but not required
**Nível de educación deseada**:
Superior - trunco
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Administrativo / Secretarial
**Industria**:
Hospitalidad
**Habilidades**:
- ingles advancado

📌 Patient Care Coordinator English Required (Chihuahua)
🏢 BACK OFFICE DE CHIHUAHUA
📍 Chihuahua