**Administrative Support**
- Maintain and organize IT department records, documentation, and inventories.
- Track hardware, software licenses, and IT assets.
- Prepare reports, spreadsheets, and documentation related to IT operations.
**Technical Assistance**
- Assist with installation and setup of computers, printers, and basic peripherals.
- Provide first-level support for common technical issues (password resets, connectivity issues, printer problems).
- Escalate complex issues to IT specialists or administrators.
**Asset and Inventory Management**
- Maintain an updated inventory of IT equipment and supplies.
- Label and track devices such as laptops, desktops, and mobile equipment.
- Assist with receiving and distributing new IT equipment.
**System and Data Support**
- Help maintain user accounts and basic system access.
- Support data entry, backups, and file organization.
- Assist in monitoring system updates and routine maintenance.
**User Support**
- Respond to employee requests for technical help.
- Document support tickets and track resolution status.
- Provide basic guidance to users on software and hardware use.




**Required Skills and Qualifications**
**Education**
- associate degree in **Information Technology, Computer Science, or related field**.
**Technical Skills**
- Basic knowledge of:
- Computer hardware and peripherals
- Operating systems (Windows, macOS)
- Office software (Microsoft Office / Google Workspace)
- Basic networking concepts
**Other Skills**
- Strong organizational skills
- Attention to detail
- Good communication and customer service skills
- Ability to follow procedures and maintain records
**Preferred Qualifications**
- Basic knowledge of **IT ticketing systems**:
- Familiarity with **network printers and office equipment**:
- Previous experience in **technical support or administrative roles**
**Typical Work Environment**
- Office or corporate environment
- Work closely with the **IT department and company staff**:
- May occasionally move or install computer equipmentPay: $1.00 - $2.00 per week
Work Location: In person

📌 Information Tecnology Clerk (Cienega Residencial)
🏢 Brown Jordan
📍 Cienega Residencial