Provide advanced operational support, troubleshooting, administration, and maintenance of enterprise network infrastructure while acting as the escalation point for Level-1 support teams.

Requirements

Perform advanced troubleshooting and root cause analysis.

Coordinate with vendors and engineering teams when required.

Routing & Switching

Support and troubleshoot enterprise network environments, including:

OSPF

EIGRP

BGP

VLANs

STP (Spanning Tree Protocol)

EtherChannel

QoS

Layer 2 and Layer 3 networking

Wireless Support

Manage and troubleshoot Cisco and Aruba wireless environments, including:

Wireless controllers

Access points

Connectivity issues

Firewall & Security

Administer and support:

VPN technologies

NAT configurations

High Availability (HA) environments

Network Access Control (NAC)

Network security policies

SD-WAN & WAN Operations

Support enterprise WAN and SD-WAN environments.

Perform carrier troubleshooting and network optimization activities.

Change Management

Execute approved network changes, upgrades, deployments, and maintenance activities in accordance with established change management processes.

Monitoring & Performance Management

Monitor network health and availability.

Analyze performance trends.

Proactively identify operational risks and improvement opportunities.

Work directly with vendors including:

Aruba





Internet Service Providers (ISPs)

Other technology partners

Documentation

Maintain and update:

Network diagrams

Standard Operating Procedures (SOPs)

Knowledge base articles

Configuration records

Operational documentation

Work closely with Service Desk, Infrastructure, Security, and Engineering teams to ensure operational excellence.

Tools & Platforms

ServiceNow

Jira

NetBrain

Wireshark

Network monitoring and management platforms

Required Experience

Minimum 5 years of experience in enterprise networking, operations, and support environments.

Experience level is a suggested requirement based on the engineering scope of the role.

Required Technical Skills

Routing & Switching

Wireless Networking

SD-WAN

Firewall Administration

Network Security

VPN Technologies

Network Monitoring

Advanced Troubleshooting

Preferred Certifications

CCNA

CCNP

Aruba Wireless Certifications (ACMA, ACMP, ACCP)

Education

Bachelor's Degree in Computer Science, Information Technology, or a related field.

Maintain network stability and availability.

Resolve incidents within defined SLAs.

Successfully execute network changes and upgrades.

Maintain accurate technical documentation.

Drive continuous operational improvement.

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📌 Network Support (Ciudad Mendoza)
🏢 Techunting
📍 Ciudad Mendoza