: Customer Care Solutions Specialist Associate (Cuautitlán Izcalli)

: Customer Care Solutions Specialist Associate (Cuautitlán Izcalli)

02 ago
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Fedex Group
|
Cuautitlán Izcalli

02 ago

Fedex Group

Cuautitlán Izcalli

Responsibilities

Call Quality

CC Tracking & Monitoring

Close the Loop

Knowledge Management Input

Quality Assurance & Support

Scheduling Adherence

Trace Quality

Traffic Management

Transaction Auditing (e.g. Mystery Shopper)

VOC

Workforce Management

Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or change systems or processes as appropriate.

Skills

Analytical Skills

Planning & Organizing Skills

Influencing & Persuasion Skills

Problem Solving Skills

Qualifications

Bachelors Degree or equivalent.

Language
Proficiency in English

Experience
1 year experience

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📌 : Customer Care Solutions Specialist Associate (Cuautitlán Izcalli)
🏢 Fedex Group
📍 Cuautitlán Izcalli

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