This is a pivotal opportunity to drive the tactical execution of Post Sales operations, directly impacting our efficiency and customer experience.
This role offers the unique chance to shape operational excellence at the ground level, growing your expertise in system administration and data analysis while exploring the future of AI in operations.
In this early-career operations role, you will be at the forefront of executing essential system enhancements and resolving process issues that directly support our customer experience teams. Leverage your experience with custom objects to optimize data structures within Salesforce.
Develop and implement Salesforce Flows, triggers, and notifications to automate critical processes.
Hold Salesforce Administrator and/or Developer certifications, demonstrating advanced platform expertise.
Possess the ability to read and update APEX code for salesforce processes, extending platform functionality.
Own the end-to-end process for operational updates, from initial vetting and prioritization through configuration and enablement.
AI Curiosity & Entry-Level Automation Aptitude
Utilize AI chat tools to inform troubleshooting strategies for platform issues.
Apply AI-driven insights to guide basic system configuration requests effectively.




Thoroughly describe your process for generating and testing AI-driven troubleshooting and configuration recommendations.
Master the existing Salesforce environment, executing routine process modifications and data collection enhancements using OOTB functionality for customer-facing teams.
Successfully develop and update core Salesforce reports and dashboards, providing initial insights into team performance and operational gaps.
Proactively identify opportunities to enhance Salesforce data integrity and account management processes, implementing solutions that improve efficiency for customer-facing teams.
Leverage your AI curiosity to explore and propose initial applications of AI tools within Salesforce administration, focusing on troubleshooting or basic configuration optimization.
Become the go-to expert for Salesforce tactical operations, consistently delivering high-quality process modifications and insightful reporting that directly address business performance and customer experience needs.
Champion data-driven decision-making by evolving Salesforce reporting capabilities, enabling leadership to proactively identify and resolve operational business improvements.
Lay the groundwork for your growth into an Operations Analyst by deeply understanding end-user requirements, contributing to initial project development phases, and informing future system design.

📌 Operations Associate - System Admin & AI (Ciudad de México)
🏢 Sitetracker
📍 Ciudad de México