Job Title: Customer Service Agent/Loan Processing

Location: Tijuana, Baja California, Mexico

Job Summary
As a Customer Service Agent at Redial BPO, you’ll be the first point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction. You’ll communicate via phone, email, and chat, maintaining accurate records and collaborating with your team to deliver excellent service.

Key Responsibilities

Address customer inquiries and resolve issues professionally.

Provide accurate information about products and services.

Document all customer interactions in the CRM system.

Meet performance targets for quality and efficiency.

Adhere to company policies and data privacy regulations.

Qualifications

High school diploma or equivalent.

Prior customer service or call center experience preferred.





Excellent English communication skills (both verbal and written).

Strong computer skills and ability to multitask.

Excellent problem-solving and interpersonal skills.

Ability to work adaptable shifts, including evenings and weekends.

Benefits

Competitive Remuneration & Salary

Recognition programs

Professional growth opportunities

Great work environment

EEO Statement
All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

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📌 Bilingual Customer Service (Centro-Norte)
🏢 company
📍 Centro-Norte