Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Position Responsibilities:

Focus on resolving customer’s issues to their complete satisfaction

Resolve the problems both remotely and in the field to the customers delight

Solves the customer’s problem the first time

Focuses in on break fix problems with the support of the COE team

Delivers solution to the customer and CSH on time and at the lowest cost possible

Adds knowledge articles to the Service knowledge management system

Establish good communications and relationship with customers

Present a professional image and promote customer confidence

Individual will contact customers, set up appointments, and communicate effectively during onsite visits

Responsible for parts ordering and management

Timely and effective repair of customer equipment

Follow escalation processes and communicate to the appropriate level regarding problem equipment or customers satisfaction issues

Ensures data integrity in call reporting,



expense reporting and other administrative requirements

Diagnose/repair equipment according to established processes, documents, service manuals, and software tools

Performs equipment maintenance/installation according to specifications

Performs systems verification in accordance with policies and procedures

Train and provide simple repair information to customers for operating their system

Attain system/customer knowledge to maximize system performance and customer satisfaction

Responsible for assigned and back up accounts and for growing the service agreement business

Able to work on standby and respond to call outs after hours. Some territories may require extended travel and overnight stay

Continues to develop skills towards new technologies

Required Skills & Education:

Electronic or Mechatronics or Bionic or Biomedical Engineer

Minimum one year or experience (not indispensable)

Desired Skills:

High technical skills, electrical, mechanical, software, networking Excellent team player and team building skills.

Excellent organizational skills.

Excellent analytical troubleshooting skills.

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📌 Field Engineer - CDMX (Centro-Norte)
🏢 Carestream Health
📍 Centro-Norte