Overview
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Department
EVS - Match Day Only

Location
Monterrey

Responsibilities

Deliver world‑class customer service to spectators

Operate in line with FWC26 policies and processes

Assist ticket holders that have issues related to their ticket by accessing the ticketing system, mobile ticket back‑office and access control systems

Assist mobile ticket holders with issues or general advice related to the mobile ticket application and/or paper tickets

Complete all required ticketing reporting and maintain accurate records

Escalate appropriate issues or trends to Ticketing Stadium Manager and/or Ticketing HQ

Your profile

Accountability: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

Decision Making: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks,



explore alternative solutions, and respond promptly to unforeseen circumstances.

Inclusivity: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

Initiative: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

Innovation: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

Leadership: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

Vision: Ability to perceive the organization's general environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Work Experience

Customer oriented, effective communication skills, flexible, efficient, and accountable team player

Ability to adapt to working in fast‑paced environment and under pressure

Languages

Fluent in English. Spanish and/or French proficiency is a plus

Technology

Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Benefits
FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.

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📌 Ticketing Resolution Assistant, Match Day Only (Ejido de la Finca)
🏢 FIFA World Cup 2026™ - Canada, Mexico and the United States
📍 Ejido de la Finca