Position
Residential Services Manager – Cabo Del Sol, Mexico

Location
South coast of Mexico’s Baja peninsula, Cabo Del Sol

Management Level
Operations – Assistant Manager level with local package

Responsibilities

Provide support for all aspects of the Residential Operation delivering the highest level of hospitality and professionalism in resident interactions, accommodating special requests, and resolving complaints.

Respond to all resident requests accurately and timely, making recommendations based on local knowledge and residence practices.

Build relationships with residents and safeguard assets and resources of the Association.

Coordinate a la carte service requests and ensure accurate billing.

Plan, organize, control, and direct work of employees in the Residential Service area while ensuring superior quality and consistency of the Four Seasons experience.

Process packages and mail accurately and timely, storing and retrieving resident items.

Efficiently manage schedules and grant access to building(s) and units for vendors/contractors/homeowners service providers and visitors with proper authorization.

Update information about vendors, restaurants, attractions, maps, ensuring current local resources available to residents.

Perform weekly walkthrough of Residence/Estates with Engineering and Housekeeping Management.

Regularly assess effectiveness of maintenance and housekeeping programs, a‑la‑cote pricing to increase homeowner participation.

Create inspection reports per unit (pre‑arrival, departure, vacant) weekly or as required.

Submit proper quotes related to repairs for owners’ approval.

Maintain accurate records of warranties, damages, and enhancements per unit.

Prepare work orders and coordinate with Engineering, monitor completion.

Conduct regular inspections of exclusive and common area residential spaces, recommend improvements, address deficiencies.





Oversee preventive maintenance and deep cleaning programs such as “Perfect Residences / Estates” initiatives.

Respond appropriately to any residential emergency or safety situation, comply with local codes and ordinances with focus on resident and employee safety.

Represent interests of residents, residential operation, and employees fairly and impartially.

Maintain confidentiality and security of specified unit owner information, correspondence, reports, and files.

Understand and embrace relationship responsibilities with homeowners, maintaining a personalized and versátil approach.

Update the Golden Home property management system with all homeowner profile data, preferences, tasks, notes, and relevant information.

Assist in completing special projects such as mailings, surveys, newsletters, quarterly reports, menus, or other assigned duties.

For Estates, track utilities payment and supply; report discrepancies to Engineering and Finance.

Understand utility billing and explain to homeowners.

Qualifications

Minimum 2 years of experience in a similar position in a luxury environment.

Property Management experience highly desired.

Prior experience in a 5‑star luxury Resort/Hotel Operations or mixed‑use luxury residential community.

Reading, writing, and oral proficiency in English and Spanish.

Excellent communication skills.

College degree in Hospitality/Business Administration or equivalent.

Strong interpersonal and relationship‑building skills.

Reasonable problem‑solving, decision‑making, and conflict‑resolution skills.

Ability to use hospitality software such as Opera, Key, Hot SoS, Office, etc.

Detail‑oriented and works in a safe, prudent, and organized manner.

Able to work effectively under pressure and handle several projects/deadlines.

Able to multitask and prioritize workload and projects efficiently.

What to Expect

Be part of a caring team with a family spirit.

Have opportunities to build a successful career with global potential.

Work in a diverse and challenging environment and engage with the leadership team.

Be recognized for accomplishments.

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📌 Residential Services Manager (Plaza Real)
🏢 Four Seasons
📍 Plaza Real