Application Specialist is a key role on the Service Teams that supports the client’s Teamwork environment and daily operations to ensure success on the Teamwork platform.

Job Duties and Responsibilities

Assess client requirements to determine and design proper retail/POS workflows.

Configure and maintain CHQ and mobile applications to support retail and integration requirements and workflows

This includes all settings, server and application updates/upgrades, and routine maintenance

Creates and maintains documentation and support client workflows and modifications to workflows

Provides UAT Support to clients and internal teams for POS/Retail workflows and Integrations as needed • Ad hoc client training

Documenting, reporting,



and escalating Development Support (DS) issues through the proper channels and processes

Monitor open support tickets to ensure movement and proper escalation, assist in resolution where applicable, assist in client communication

communicating status of release to client.

Provide clients with Release Notes and ad hoc training for features released in new versions Teamwork software.

Soft Skills

True passion for the customer

Teamwork

Clear, transparent, and direct communication

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📌 Application Specialist – LATAM (Ciudad de México)
🏢 Teamwork Commerce
📍 Ciudad de México