COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high‑quality, consistent services that exceed customer expectations.

Position
Customer Support Supervisor

Industry
Logistic Company

Work Location
Binan Laguna

Work Schedule
Monday to Friday

Salary
Php25,000-Php35,000

Work Set Up
Work on site

Benefits

HMO

Government benefits

13th Month Pay

Sick Leave

Government benefits

Job Requirements

Bachelor’s degree holder

With at least 1 to 2 years’ experience in back‑office customer service operations

Amendable to work on site

Amendable to attend face to face interview

Can start as soon as possible

Job Responsibilities





Supervises daily back‑office customer service operations, handling client inquiries via email and phone

Ensures timely, accurate, and professional responses to customer inquiries, requests.

Coaches, trains, and supports customer service representatives to improve performance and service quality

Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance

Acts as the primary point of contact for escalated back‑office customer concerns

Recruitment Process (Face to Face)

Initial Interview

Final Interview

Job Offer

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