Select how often (in days) to receive an alert:Select how often (in days) to receive an alert:We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of general commerce, and we need your unique talents to help shape what's next.
The work is challenging – but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What's in it for you?
Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.The SAP Mexico Next Gen program is a global-minded, strategic, paid graduate program that provides recent university graduates with opportunities to find purpose in their careers.
This is more than a graduate program, it's the foundation for a career built on connection, creativity, and impact.We are looking for recent college graduate in Monterrey, Mexico who is driven by a desire to provide our customers with outstanding customer service.
The key responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.Duration: 24 monthsEligibility Guidelines: Newly graduated or 2 years from graduation.
Maximum of 2 years of professional experience.What you'll doEnable customers to implement and operate their SAP solutions efficientlyCollaborate closely with other SAP Lines of Business (LOBs) to ensure great customer servicePerform the root cause analysis of reported incidentsParticipate in global projects around support processes, infrastructure requirements and quality assuranceProvide solutions to technical and functional issues impacting customers' business processes and their ability to utilize SAP Ariba, SAP Business Network, or SAP Fieldglass applicationsProvide consulting for customers on procedural issues and queriesReport errors and code defects to development organizations; collaborates to prioritize fixes and validate solutionsMaintain personal broad knowledge of product area and deep component expertiseProvide ongoing and timely communication with customers, ensuring availability through different supported channels (phone, email, expert chat)Provide weekend and evening shifts as scheduled when necessaryMaintains and follows personal development plan by leveraging formal training and knowledge plans including adheres to Key Performance Indicators (KPIs)Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledgeFamiliarize yourself and act in accordance with SAP Support Strategy and CultureHandle escalated customer issuesProactive Support and Innovation ActivitiesDrive the creation of knowledge in the area of expertise and ensure to share the knowledge internally and externally, preventing future issues (e.G., WIKI content, Knowledge Base Articles, Guided Answers).
Enhance the existing technical documentation available (e.G., SAP Notes,



Knowledge Base articles)Test internal systems to prevent future issues on customers' systemsSupport and participate in innovation projects aimed at achieving our Vision and GoalsShow an ability to adapt to changes and a flexible approach to working with different teamsDemonstrate excellent customer focus and communication skills internally and externallyAdopt new processes and use the resources available, always providing feedback and suggestions for improvement (e.G., like swarming, communities, Resource Capacity Planner, PULSE, Integrated Support Environment, etc.).
Develop product specialization in at least one product areaExcel in internal roles such as Support Team Coach (STC) and Knowledge Domain Expert (KDE)What you bringPossess knowledge about troubleshooting reported issues by gathering symptoms, narrowing down causes, and finding workarounds.Experience in Support, Consulting, Software Development, IT, or Quality Assurance.Solid experience in a previous customer service role providing technical supportDegree in Information Technology/Computer Science or similar areasAbility to effectively handle difficult and challenging customer interactionsAbility to manage multiple tasks and projects with changing prioritiesOutstanding communication skills, including the ability to speak and write fluently in English is a must.
Proficiency in other languages is a plusSuccessful in troubleshooting reported issues by gathering symptoms, narrowing down causes, and finding creative workaroundsExceptional written and oral communication skills; ability to listen and work with customers in real-time.
Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interactionProven ability to manage multiple tasks or projects with changing prioritiesAbility to thrive in a fast-paced environment and to work cross-culturallyExperience with ERP, BI, any other SAP products or similar solutions, and/or Business Processes is an assetExperience with one or more of the following:Analyzing logs based on error codesReading Java and object-oriented programmingXML, including SOAP and HTMLFiddler and/or Soap UI applicationsHTTP and securityThe Technical Support (TS) – Procurement team supports the SAP Intelligent Spend and Business Network (ISBN) product areas of SAP Business Network, SAP Ariba, and SAP Fieldglass within the Customer Support organization.The SAP Fieldglass team provides global support services to customers using our market-leading vendor management solution to simplify the process of procuring, managing, and optimizing flexible workforces.
Our support ensures customers can gain visibility to improve cost control and results, flexibility to increase speed and productivity, and confidence to manage compliance and security risks.The SAP Business Network team provides customers and trading partners with a superior customer support experience delivered from a foundation of operational excellence and cross-functional collaboration.




We engage with a sense of urgency and responsiveness with a focus on SAP and the customer experience.
The product area comprises of SAP Business Network for Supply Chain, Logistics, Asset Management, and SAP Business Network for Procurement.The SAP Ariba team provides global support for customers across the suite of procurement solutions within the categories of Procure to Order, Source to Contract, Supplier Management, and Cloud Integration.
The Procurement Apps Support services ensure customers benefit from the deep product expertise within the team and cross-functional collaboration throughout their support experience.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ****** SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.Please note that any violation of these guidelines may result in disqualification from the hiring process.
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📌 Next Generation Support Engineer (San Pedro Garza García)
🏢 Sap
📍 San Pedro Garza García