Job Type: Full-time.Location: Guadalajara, Mexico.
This is a 100% in-office role; remote or hybrid work is not available.
Candidates must be able to work on-site five days per week during designated work hours.Position OverviewThe Team Lead is the overall management of the operations for their designated team.
This includes providing leadership, coaching, training and mentoring to their team, and to ensure all critical aspects of department issues are met and resolved appropriately.
The Lead meets with and provides coaching and feedback to their employees around areas of improvement and identify areas of success.The Lead is instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success.
The Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.Primary ResponsibilitiesSupervising the work/operations of the Benefits, Spending Accounts and/or COBRA teams on a day-to-day basis which may include delegation of work assignments to various team membersProvide support, training and assist with coaching and development of new and existing team membersFacilitate business and/or team update communications and ensure clarity of expectations through regularly occurring meetings, 1:1s or team huddlesExpected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the managerDeveloping and implementing action plans to improve team or individual performancePositively and effectively handle escalated issues from customers or internal teams in a collaborative "win-win" approach.




Troubleshoot escalated departmental issues and offer solutions that align to both satisfaction and organizational direction (tiered approach)Works with team members and managers to develop and communicate process improvements and updates to the teamCreates procedural documentation for work processesRequest enhancements for internal systems or partner interfaces to improve workflows and client experienceResearch and communication with internal partners to answer inquiriesEnsures quality service to our internal and external third party partners from their departments support teamWorks with all resources to become well rounded on all aspects of their designated departmentKeep track of team metrics and use them to measure staff performance and incentives.
Ensure accountability to meet defined KPIsBecome a subject matter expert in key areas of their department/processes; Use functional and technical knowledge to assist team membersAll other duties as assignedBehaviours and SkillsDemonstrated ability to Mentor/coach team and peers to success by providing timely coaching, feedback, and training that results in improved performanceOrganization – ability to work in a matrix environment with multiple stakeholdersExpert project management skills, the ability to manage multiple projects and effectively prioritize, while delivering within deadlines is essentialExcellent communication skills - understands and can adapt to the differences in communication styles to influence and drive resultsAbility to research and troubleshoot complex problems, combined with the ability to cultivate empathy, and effectively de-escalate conflict, for a mutually beneficial solutionLeverage data, available insights, and analytics to drive performance & decision makingCollaboration in a team environment - can lead team meetings, while promoting inclusion and diversityAdaptable and adaptable, with the ability to manage change successfully,



and pivot when necessary while also effectively leading the team through changeEducation and ExperienceBachelor's degree requiredFluent in EnglishPrior experience in a client-supporting operations rolePrior experience leading a teamPrior experience with Benefits, Spending Accounts/COBRA, and/or EDI carrier connections a strong plus.Proficiency in MS officePhysical RequirementsAbility to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type.
This includes using multiple software programs and inquiries simultaneously.Equal Opportunity EmployerPaylocity is an equal-opportunity employer.
Paylocity is committed to the full inclusion of all individuals.
We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
At Paylocity, we believe diversity makes us better.We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.
To request reasonable accommodation in the job application or interview process, please contact ******.
This email address is exclusively designated for such requests, aligning with federal and state disability laws.
Please do not send resumes to this email address, as they will be removed.Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.
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📌 Lead Benefits Tpa - Guadalajara, Mexico (Jalisco)
🏢 Menlo Ventures
📍 Jalisco