What you will be doing

- Serve as the subject matter expert for US & Canada leave programs, including FMLA, state leave laws such as CA & MN PFL, ADA, and other company-specific policies.
- Track leave requests, approvals, extensions, intermittent leave use, and return-to-work dates. Maintains accurate records in HR systems and uses reporting tools effectively.
- Coordinate required notices, certifications, forms, and deadlines to meet federal, state, and internal requirements for leave reporting, payment, and workers compensation program.
- Manages leave cases from intake through return-to-work with consistency, timeliness, and attention to detail.
- Support the interactive process for accommodation-related leave cases and transition employees back to work when appropriate.
- Escalate complex, disputed, or high-risk cases and partner with legal, benefits, and employee relations teams as needed.
- Provides responsive, supportive, and empathetic service to employees and managers throughout the leave process.
- Demonstrates knowledge of federal, state, and company leave laws and applies them accurately to employee cases.
- Identifies opportunities to improve leave workflows, documentation, communication, and efficiency.

What You Likely Bring

- 2+ years applicable experience and demonstrated success/knowledge
- Knowledge of employee benefits programs including medical, dental, and 401(k) plans in addition to absence management programs and policies.
- Ability to manage multiple cases and deadlines simultaneously while maintaining attention to detail.
- Responds in a timely manner to requests for service and assistance.
- Ability to communicate clearly and professionally with employees, managers, HR partners, payroll,



and external vendors.
- Handles sensitive medical and personal information appropriately and maintains strict confidentiality.
- Ability to work as part of a team.
- Ability to meet strict deadlines.

What Could Set You Apart

- Experience working in large companies (5,000+ employees)
- Bachelor’s degree (or equivalent experience)

Competitive Pay & Benefits

- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and integral community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.

If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

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📌 Benefits Analyst (Monterrey)
🏢 Epicor
📍 Monterrey