Responsibilities

- Drive business growth and customer expansion
- Identify new business opportunities and support customer acquisition efforts
- Build relationships with prospective customers and strategic partners
- Contribute to growth initiatives that increase customer reach and market impact
- Support commercial goals, growth initiatives, and customer expansion opportunities
- Develop relationships that create long‑term business value
- Support customers throughout their journey and strengthen long‑term partnerships
- Conduct proactive outreach and relationship‑building activities
- Identify opportunities for increased customer engagement, retention, and growth
- Maintain strong customer connections beyond initial acquisition
- Support account expansion initiatives and long‑term customer growth
- Partner cross‑functionally to improve customer outcomes and business impact
- Contribute to retention, engagement, and customer development efforts
- Balance customer experience with growth objectives
- Identify opportunities proactively
- Build trust quickly
- Create meaningful relationships
- Think strategically about customer value and future opportunities

Requirements

- Advanced / Fluent English communication skills (near‑native preferred)
- Must currently live in Guadalajara, Jalisco




- Valid US Visa (required)
- 3+ years of experience in:
- Business Development
- Client Growth
- Strategic Partnerships

- Experience meeting sales metrics, growth KPIs, or commercial goals
- Experience building customer relationships and driving business outcomes
- Strong executive communication and stakeholder management skills
- Comfortable working in fast‑paced and evolving environments
- Experience managing customer relationships throughout the full customer lifecycle, including post‑sale follow‑up, customer engagement, retention, and long‑term partnership development
- Experience supporting customers beyond acquisition through relationship management, account growth, customer care, adoption, or ongoing customer success initiatives
- Experience with one or more of the following:

- New business generation
- Customer acquisition
- Account expansion
- Upsell / cross‑sell
- Revenue growth initiatives
- Customer retention
- Book of business ownership
- Portfolio management
- Renewals
- Customer lifecycle ownership

- CRM platforms (HubSpot, Salesforce, etc.)
- SaaS, technology, healthcare, staffing, senior living, or customer‑focused environments

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📌 Business Development Manager – Customer Success, Account Growth (Centro)
🏢 Jobtailor
📍 Centro