Overview

The General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention, and optimal profit at a Soho House & Co. property. The role includes day‑to‑day staff management and serves as an ambassador for the Soho House brand, fully embracing the company’s ethos, supporting staff, members, and guests. The General Manager works closely with internal and external stakeholders to create unforgettable moments through staff, food, drink, events and amenities.

A successful candidate will collaborate with the Executive Chef, Head of Operations and COO to develop strategic business objectives that optimize performance and profitability.

Main Duties

- Influential leader and strategic business partner to internal and external stakeholders by assessing business objectives and delivering an elevated, approachable, and profitable experience that is consistently assessed for improvement and innovation.
- Responsible for assessing the business on a weekly/daily basis and providing reports on the economic and operational state, triggering action plans to support operational improvements and focus on optimizing profit, minimizing margins, and promoting an exceptional experience for members, guests, and staff.
- Adhere to Soho House & Co company policies for food safety, allergy procedures and create an overall safe and inviting space for members, guests, and staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.




- Collaborative partner to all leading Head Office business functions to drive effective processes and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B;/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities.
- Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any “big moment” such as winter roof conversions, Halloween, off‑site festivals within the region to ensure a smooth, profitable experience for members, guests, and staff.
- Guide, develop and implement decisions that outline policies, procedures, and systems to improve business operations, service, retention and overall experience.
- Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance.
- Performs other duties as assigned by supervisor/manager.

Required Skills and Qualifications

- At least 10+ years managing high-volume Food and Beverage (F&B;) or multi‑unit operations.
- Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure safety of all staff and guests.
- Interview all new and prospective hires (internal/external)



and adhere to P&D; policies while positively providing support to the team in terms of growth, development and success planning.
- Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys.
- Innovator and influencer with previous experience managing F&B; operations that focus on service and providing top‑quality experiences through food and drink.
- A creative and analytical thinker who encompasses strong business aptitude, driven by results and guest satisfaction. Naturally hospitable.
- Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail‑oriented.

Why work with us

Soho House offers competitive compensation packages that feature general benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

- Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage.
- Career progression domestically or internationally, both managerial and technical.
- Learning & Development: Extensive range of internally and externally run courses available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Monthly calendars of trips, trainings and events available to all.
- Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

#J-18808-Ljbffr

📌 General Manager (Pre-apertura) - Soho House Los Cabos (México)
🏢 Soho House
📍 México